wellFY

Our Policies

Privacy Policy
Terms & Conditions

Privacy Policy for wellFY Healthcare Services

Introduction:

At wellFY (a brand of Lakshman Health Care Technologies), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines the types of personal information we collect, how it is used, and the measures we take to protect it. By visiting our website (www.wellfy.co.in), you agree to the terms and practices described in this policy.

Information We Collect:

We collect personally identifiable information when you register on our website, such as:

  • Name
  • Email address
  • Telephone number
  • Product category

How We Use Your Information:

The personal information you provide is used to:

  • Respond to your inquiries and requests
  • Facilitate orders or applications you submit
  • Offer health-related products or services
  • Resolve any issues or concerns regarding our services
  • Send notifications about new health check-up packages and promotions

Information Sharing & Disclosure:

Your personal information is securely stored on third-party servers hosted under legally binding contracts. We share your personal information with trusted third parties such as diagnostic labs, affiliates, and business partners to provide services requested by you. These third parties are required to maintain the security of your information and use it solely for the intended purposes.

Storage and Protection:

We store your personal information for as long as necessary to fulfill the purposes outlined in this policy. If you wish to stop receiving communications or want us to cease using your information, you may contact us at any time.

Non-Personal Information:

We may collect non-personal information like the type of browser you use or the website you visited before reaching ours. This data helps us improve the services we provide and is used in aggregate, ensuring that no personally identifiable information is involved.

Legal Requirements:

We may disclose personal information if required by law, including in response to a valid government request or if necessary to protect our rights or the safety of others.

Third-Party Links:

Our website may contain links to third-party websites, such as diagnostic labs. We encourage you to review the privacy policies of these sites, as we are not responsible for their privacy practices.

Changes to the Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. Any significant changes will be posted on this page. Please check periodically for updates.

Contact Us:

If you have any questions or concerns regarding our privacy policy or wish to review, change, or delete the personal information you have submitted, please contact us at care@wellfy.co.in.

Terms of Use for wellFY Healthcare Services

Introduction:

These Terms of Use (“Terms”) govern your access and use of the website “www.wellfy.co.in” and its mobile application (collectively referred to as “Website”), owned and operated by Lakshman Health Care Technologies. By accessing or using this platform, you agree to be bound by these Terms and any other applicable policies.

1. Nature and Applicability of Terms

This electronic agreement is in compliance with the Information Technology Act, 2000 and does not require physical signatures. By using the Website, you accept these Terms and agree to be bound by them.

2. Services

The Website provides a platform for the following services:

  • Diagnostic services offered by third-party diagnostic centers.
  • Online medical consultancy services by independent medical experts.
  • Online advertisements from third-party sponsors.

3. Eligibility

You must be 18 years or older to use the Website. By using the Website, you confirm that you are of legal age and have the authority to agree to these Terms.

4. Your Account

You are responsible for providing accurate, truthful, and current information when creating your account. You must maintain the security of your account and notify WellFY if you suspect any security breaches.

5. Content and Information

WellFY allows you to view and access content for personal use. You may not modify, distribute, or publicly display the content unless authorized by WellFY. Any content you submit to the Website grants WellFY a perpetual, non-exclusive license to use it.

6. Disclaimer

The services provided by WellFY are not a replacement for professional medical advice, diagnosis, or treatment. Consult with your physician or healthcare provider for medical decisions.

7. Appointment and Call Facility

Users can book appointments or consult medical experts through WellFY. WellFY is not liable for appointment cancellations or unavailability of services.

8. Communications to You

By using the Website, you consent to receive communications from WellFY via email, SMS, or other channels. You can opt-out of such communications by contacting WellFY.

9. Rescheduling, Refund & Cancellation Policy

WellFY allows users to cancel or reschedule appointments. Refunds are processed according to the conditions mentioned on the Website.

10. Payment, Fees, and Taxes

WellFY does not charge a fee for registration or browsing the Website. However, it may collect payments on behalf of third-party service providers. Payments will include applicable taxes and service fees.

11. Restrictions on Use

You may not use the Website for illegal activities or to infringe upon the rights of others. Violations of these Terms may result in suspension or termination of your access.

12. No Warranties

WellFY makes no guarantees regarding the availability, reliability, or accuracy of the Website or its services.

13. Liability

WellFY is not liable for any damages or losses resulting from the use of the Website or interactions with third-party service providers.

14. Indemnity

You agree to indemnify and hold harmless WellFY from any claims, losses, or liabilities arising from your use of the Website or breach of these Terms.

15. General Terms

WellFY reserves the right to modify or discontinue the Website and its services at any time. These Terms are governed by Indian law, and disputes will be subject to the exclusive jurisdiction of the courts in Mumbai.

16. Grievance Officer and Contact Information

If you have any grievances or queries, you can contact the Grievance Officer:

Payment Processing for Services and Tests

Introduction:

wellFY serves as a platform that connects users with healthcare service providers, including diagnostic labs and medical experts. It is important to clarify that wellFY itself does not collect payments for medical tests, consultations, or services offered through the Website.

Payment Collection Process:

All payments for diagnostic tests, medical consultations, or related services are collected directly by the respective third-party service providers (such as diagnostic labs, hospitals, or medical experts) who perform the tests or provide the services. wellFY does not handle or store any payment information. Payments for services or tests are processed by the third-party service providers in accordance with their own payment policies.

wellFY’s Role:

wellFY facilitates the connection between users and third-party service providers. We only provide the platform for browsing and booking diagnostic services or consultations. Any financial transactions or payments are between the user and the third-party service provider, and wellFY is not responsible for any payment-related disputes, issues, or transactions.

Why This is Important:

This distinction ensures that users have a clear understanding that wellFY is not involved in payment processing or financial transactions for services provided through the platform. All payments are managed by the third-party providers, and any concerns regarding payments should be directed to them.

Conclusion:

If you have any queries about payments, fees, or billing for the services you receive, please contact the respective diagnostic lab or healthcare provider directly.